Correct Craft's Customer Service

The late/no reply would be annoying, but good luck with the other manufacturers!

The Seats/cushions are cracking in odd places, not where you would expect them. The back sun deck is cracked in the back, the piping is broken on many of the seats, it's odd. But in CC's tradition their customer service never ceases to give me that feeling of securit when purchasing a $68,000 boat.

Yes on a 2006 Team 210. Live in WV

Boat is at the dock 3 months a year covered, balance stored inside a garage. Boat is taken care of at all times. My biggest complaint is not that the cushions cracked but to CC's lack of response/customer service.
Just not the same company as when Meloon's owned it. The boats are not the same either, I have always been a die hard CC fan.

Agreed that service may be difficult. I have never had to really reach out to CC about much. Although when we were trying to replace our (IMO) crap digital gauges in our 2000 Sport we received dismal support from CC aka Nautique.

Regardless, I wanna know how the heck your seats are that bad already. Not saying you aren't taking care of them, but it's that or uh..a bad batch of vinyl?

Oh yea, we got our gauges figured out but not with the help from the factory.

What do you use to clean and condition the interior? How often do you clean it?

As far as it being out of warranty, I understand that but it surprises me the comment they made-not very customer friendly. A little more finese in their answer may have made a difference, do you like to be treated like that, got you? Isn't customer relations all about building relationships for a lifetime of sales/committment? Work by the hour?

I went to the manufacturer, my dealer closed. I agree with you 100%, a little good will goes a long way. They made no effort to help, and that to me speaks volumes.

Wow,you have said it as clear as a bell. After all returning customer's are what everyone strives for. And the American corporation wonders why their business is loosing money and customers. A little bit of good will can and does go a long way. My wife and I are looking for a new boat, guess who just fell out of the running, and I promised Nautique I would post their answer of every CC post I could find, they said they were too busy, maybe this will help slow them down a bit. Their attitude makes me feel like they don't care, oh they really don't. One has to ask themselves why the Meloons got out of a company they founded on the Christian principals and employed Christian people with core values. Nautique ( CC ) has fallen to the ranks of every other manufacturer, just a little difference in business seperates good from great.

team, shame on them, big business nowadays MUST rely on customer service, some it seems are trying to sugar coat your vinyl problems, you plopped down the same money a person would plop down for a Porsche, I would guareentee if Porsche had this problem with their seats cracking we wouldnt even talking about it because it wouldve been handled already. Its a right now world and i think thats how CC is handling their business, they dont wanna walk down and fck the herd of cows, they wanna stay up top and fck the one big cow and forget the rest.
its funny, not going off track here but its a perfect example, just yesterday this old guy came to my shop and needs about 1500 bucks worth of work to his car, he said to me, you know why i brought my car here? i said why? he said about 4 years ago i had a flat tire right out in the front of your shop and you guys pulled my car off the street with your lift truck and changed the tire for me, and you wouldnt except a 10 dollar bill from me, so my wife made you guys a cake and i brought it in for you guys a few days later...I remember the cake, lol
thats burned into his memory, and that one deed gave me a customer for life. thats what its about, and some people wonder........
it fcn baffles me in an disposable fcn economy of boats, why they wouldnt step up to the plate and handle this, even just to save face even if its not their problem

I hate bad press.....

He said his dealer closed so where does he have left to go? I wonder if he got a courtesy call and a pointer to the next nearest dealer?

Good for you on that tire Eric.

There was a Nautique in my future, but no the answer is NO! I too own my own business and my saying is "The customer is not always right but the customer is always the customer" I have has similair experiences as Grand Poobah with customers, have had the same customers for 25 years because I value them, they pay for my kids college, my mortgage, etc. I refuse to be treated like this, and if I needed to go to a dealer first, all they had to do was tell me. Across the board today products are pretty equal so what makes us purchase from one company to another, in my world it's simple " Service ". I am willing to pay top dollar but I don't want to be treated like this, and won't. As with cars you are correct, I own a BMW X5 to tow my boat, trust me when something goes wrong Service is at the FRONT!

I think they call that 'voting with your feet'.