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Adirondack Marine outstanding! |
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stang72 
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Joined: July-31-2004 Location: United States Status: Offline Points: 1608 |
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 Topic: Adirondack Marine outstanding!Posted: September-26-2008 at 11:40am |
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I can not say enough about how great these guys are...anyone following the lake George threads or the special edition boat thread has heard a lot of positive buzz!
I watched Jeff fix Kens cable on the water after a pretty good drive out to reach him 
Last weekend...we were at clinton Lake with several members...the Super Air went into "limp mode"...which basically shuts it down to a max (apprx)2000 rmps...so you can idle in. I was not sure how to trouble shoot or who could help. I called Adirondack hoping I would reach Jeff. I was relieved to hear his voice answering the phone.He asked a few questions and proceeded to guide me through the fix process...we were back up and running. Giant thanks Jeff...you saved our weekend. |
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scottb
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Joined: July-05-2006 Location: Bolingbrook, IL Status: Offline Points: 376 |
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Posted: September-26-2008 at 4:09pm |
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Wow! Real-time customer service. On the weekend too. And English is their first language. Very rare these days.
Kudos to Adirondack Marine! |
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The Godfather
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Joined: August-13-2008 Location: Orlando Fla Status: Offline Points: 1766 |
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Posted: September-27-2008 at 1:18am |
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stang72, what was the out come to the problem with the limp mode ?
Was it a fuel problem.. |
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stang72
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Posted: September-27-2008 at 12:43pm |
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Dave,
Jeff thinks it is a bad switch...so he had me disconnect a one of the sensors. Engine temp ,oil pressure were fine...all fuid levels fine...boat ran fine with no fuel issue. Did you see a missed call from me? Thanks for asking! |
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The Godfather
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Posted: September-27-2008 at 12:49pm |
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That's cool, I think I did miss the call sorry..
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stang72
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Posted: September-27-2008 at 1:02pm |
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I don't expect to reach anyone on a weekend...that's down time! I tried you first to see if you could direct me to a tech guy...next call was to Jeff and I got lucky.
All ended well! |
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The Godfather
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Posted: September-27-2008 at 1:07pm |
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We do have a weekend phone, if you call the number on your coast guard. I dont know the direct number, but it will be transfered to the hot line cell phone. Its my week to have the phone. I hope this you help you next time if needed. And please no 2am calls..(hehe)
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The Godfather
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Posted: September-27-2008 at 1:12pm |
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And I know you are thinking, hey let me try it out.. go ahead
Now that's a special customer service for free... |
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stang72
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Posted: September-27-2008 at 1:59pm |
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Dave...thanks brother...I try not to bug anyone on a weekend. However,if your not at a reunion and I am with quinner...2am your fair game!
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The Godfather
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Posted: September-27-2008 at 2:03pm |
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I know....
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